Frequently Asked Questions

A: Generally speaking, a synthetic lawn installation will range from $12-$18 a sq.ft.. Whether it is a custom putting/chipping green, or a low-maintenance artificial turf lawn, at the core of our values is providing the highest quality product and installation at every pricepoint.

We are transparent about the origin of our premium products — Dalton, GA, USA, while also offering a select line of high-quality, highly-monitored, Vietnamese import products, delivering value for price-conscious customers. Outside of our trusted products, there are many factors that go into the total price, including total sq. ft, yard access, required seams, infill, and edging. With this in mind, we guarantee objective pricing for the products used and a high-quality install.

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A: Because every project is one-of-a-kind, the length of time required for installation is based upon factors like the size and complexity of the project, landscaping requirements, and weather conditions. Schedules may also be influenced by accessibility and site preparation demands. Synscape charges by the job, not the hour to ensure all our projects meet the highest installation standard. This is reflected by our many satisfied customers and 5-star rating.

A: No, not all synthetic turf is the same, and nor are all products marketed as a “premium,” actually premium. From the onset, Synscape has put product quality and the integrity of our marketing first. This is why we have partnered with Southwest Greens and Shawgrass, manufactured by the world's largest carpet manufacturer, to provide our customers with the highest caliber products at every price point.

A: In many cases, if properly cared for we have seen synthetic turf last upwards of 20 years. However, the life span may vary by the initial quality of turf selected, how well it is maintained, and how much foot traffic it receives. Along with a 2-year workmanship warranty, depending on the manufacturing country of origin our products have a 10-15 year manufacturer warranty.

A: Synthetic grass is highly durable and performs exceptionally well during winter months. Unlike natural grass, it won’t freeze, turn brown, or become muddy. Snow can be easily removed with a plastic shovel or by letting it melt naturally, and the turf’s permeable backing ensures proper drainage, preventing ice buildup. The fibers are designed to withstand freezing temperatures without cracking or losing their shape, making synthetic grass a year-round solution that stays green and functional even in cold weather. It’s the perfect low-maintenance option for winter-ready landscapes!

A: Yes! Synthetic turf is completely safe for children and a great alternative to natural grass for play areas. Here’s why:

1. Non-Toxic & Lead-Free – Our artificial grass is made from high-quality, non-toxic, and lead-free materials, providing a safe play surface for kids. Our primary manufacturer, Shaw Industries, ensures its turf is free from PFAS ("forever chemicals") and remains committed to producing safe, high-quality products that meet industry standards and environmental expectations.
2. Soft & Cushioned Surface – Unlike hard ground, synthetic turf can be installed with shock-absorbing padding underneath, reducing the risk of injuries from falls.
3. No Mud, Pesticides, or Allergens – Artificial turf eliminates mud, grass stains, and exposure to pesticides or fertilizers, creating a cleaner and healthier play environment.

With minimal maintenance and a safe, cushioned, and durable surface, synthetic turf is a great choice for children’s play areas, backyards, and schools!

A: Yes! Synthetic turf is 100% pet-friendly and a great alternative to natural grass for dog owners. Here’s why:

1. Non-Toxic & Safe – Our artificial turf is made from lead-free, non-toxic materials, ensuring your dog’s health and safety.
2. No Mud or Mess: Unlike natural grass, synthetic turf stays green and mud-free, even in rainy weather. This means no more muddy paws tracking dirt into your home!
3. Easy to Clean: Pet waste can be easily removed, and the turf can be rinsed with water to prevent odors. For deeper cleaning, use an enzyme-based cleaner to neutralize any lingering smells.
4. Comfortable for Pets: The soft, lush fibers are gentle on your pet’s paws, making it a comfortable surface for them to play and relax on.
5. Durable & Dig-Resistant – Our high-quality turf is designed to withstand heavy paw traffic and is resistant to digging, keeping your yard looking great.
6. Odor Control & Drainage – Our turf has a built-in drainage system to prevent puddles and allow urine to flow through, reducing odors and bacteria buildup. That said, although all our synthetic turf is pet-friendly, Synscape offers advanced products and pet systems engineered with enhanced drainage specifically for dog usage.

With minimal maintenance, artificial turf provides a safe, comfortable, and long-lasting play area for your furry friend!

A: Under the heat of the sun, whether it's sand, asphalt, concrete, or synthetic turf, the fact of the matter is that all materials will absorb heat. In the Okanagan, the hot season typically lasts 2-3 months of the year. When you compare this to the benefits of year-round greenery, significant water and maintenance time savings, synthetic turf is a worthwhile trade-off. With heat retention in mind, Synscape offers infill products that are designed and proven to reduce surface temperatures by 30-50 degrees Fahrenheit.

A: No this is not true. Although synthetic grass significantly decreases the amount of maintenance required compared to natural grass, maintenance will be required to ensure the longevity of the product.

A: Artificial turf is low-maintenance compared to natural grass, but some upkeep is necessary to keep it looking fresh and lasting longer. Here’s how to maintain synthetic turf:

1. Remove Debris – Regularly clear leaves, dirt, and other debris using a leaf blower, rake, or broom to prevent buildup.
2. Brush the Fibers – Use a stiff-bristle brush to keep the turf blades upright and maintain a natural appearance, especially in high-traffic areas.
3. Pet Waste Cleanup – Pick up solid waste and rinse with water. Use an enzyme-based turf cleaner if needed to eliminate odors.
4. Prevent Weeds & Moss – Apply a weed barrier during installation and use a mild weed killer if necessary.
5. Check Infill Levels – Check and replenish the infill as needed for stability and cushioning.

With these simple steps, your synthetic lawn will stay clean, fresh, and durable for years!

A: Yes, whether we installed your turf or you have existing turf Synscape offers a full spectrum maintenance program.